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3 Year Warranty
 

Kendo-bogu.com - 3 Year Kendo Bogu Warranty Policy


As a member of the Tozando family Kendo-bogu.com is proud to offer a 3 year warranty on all our bogu. For nearly 30 years, Tozando has been providing Kendo practitioners from all over the world with high quality equipment directly from Japan, Kyoto. It is our goal to provide the best quality equipment, made using traditional methods by experienced craftsmen that knows what they do, and because of this we take pride in our work and have great confidence in the finished products. Even so, we know that the process to buy a Bogu can be discouraging, not only the fact that it can be expensive, but there are also several other factors that can make one think twice, such as problems with damaged goods during shipping or manufacturing defects.
We considered what we can do for you, our customers, to enhance your experience and to allow you to buy Bogu with ease and with the comfort of knowing that Tozando will take care of any problems.
This is why we proudly introduce our 3 year Kendo Bogu warranty policy. This means that we will repair or exchange any Bogu purchased from Tozando within a 3 year period, free of charge, from the date the product was delivered to the customer, as long as it doesn't go against our terms & conditions for this warranty. By doing this, we hope that we can give our customers a greater sense of security when buying Bogu from Kendo-bogu.com and we hope that this will lead to the further development of Kendo outside of Japan.

General terms and conditions:

  • Only Bogu that have been purchased directly through Kendo-bogu.com are eligible for the 3 year Bogu warranty. Kendo-bogu.com products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
  • The customer must contact Kendo-bogu.com before returning any products and has to provide a invoice/order number or other proof that the product has been purchased from Kendo-bogu.com.
  • The shipping cost to Japan has to be paid by the customer, however, the repair is free and Kendo-bogu.com will pay for the shipping back to the customer.
  • If a product can't be repaired, we will exchange it with a product with similar value and quality. However, please note that the design might be slightly different.
  • The Kendo-bogu.com 3 year Bogu warranty is only available for international customers.

What is included in the warranty?

Kendo-bogu.com warrants the Tozando-made Kendo Bogu against defects in materials and workmanship when the equipment is used in a proper way in Kendo practice for a period of 3 years, from the original date of delivery to the customer.

What is not included in the warranty?

The following parts are not included in the warranty, due to them being consumable parts, unless the damage is due to a defect in materials or workmanship:
  • Cosmetic damage, including but not limited to scratches, dents and damage to the Urushi lacquer or Indigo-dye on the Bogu due to regular practice
  • Tenouchi (the palm leather of the Kote)
  • Men/Do Himo
  • Chichikawa
  • Herikawa
  • Items that can be deemed intentionally damaged or damaged due to bad maintenance/improper usage of the equipment
Please note that wrongly sized items can only be returned/exchanged in the case that Kendo-bogu.com did not follow the instructions provided by the customer and does not fall under the warranty.
*Please note that Kendo-bogu.com reserves the right to change the conditions of the warranty at any time.
**Although some parts of a Bogu is not under warranty, Tozando can repair them, there will however be an extra fee for such repairs.
How do I contact you?
 
Should you have any question or comment, please feel free to drop us a line or e-mail us. We get back to you as soon as we can.
You can use our Contact form to contact us via E-mail.


Should you wish to write to us, our mailing address is:

Kyoto Budogu
451-1 Shinhakusuimaru, Kamigyo-ku, Kyoto City
602-8205 Japan

If you would like to talk with one of our English speaking representative, please call during our office hours(between 9 am and 6 pm in Japan Standard Time, Monday thru Saturday).
Our phone number is 81(for Japan)-75-384-1768.

Konnichiwa. Current Japan Standard Time is
Jan 25 2012 2:19 P.M., Japan time.